AlohaCare provides the most up-to-date prior authorization information in the Services Requiring Prior Authorization Tool. However, use of the tool does NOT guarantee payment. Payment of claims is dependent on eligibility, covered benefits, provider contracts, correct coding and billing practices. For specific details, please refer to the AlohaCare Provider Manual. If you are uncertain whether a prior authorization is needed, please contact AlohaCare Provider Services at 973-1650 or toll-free at 1-800-434-1002.